Privacy Commitment Overview
At Silicon Softwares, we value your trust and are committed to safeguarding your privacy. We never sell your personal information. We adhere strictly to data minimization principles, encrypt sensitive communication, and empower you with complete transparency and control over your personal data.
To provide high-quality custom software development, cloud architectures, and AI-driven solutions, we collect personal and technical data when you interact with our website, request quotes, or utilize our consulting services.
1.1 Personal Identification Data
When you fill out consultation forms, sign client agreements, or communicate with our engineering team, we collect:
-
Full Name & Contact Information: Professional name, official email address, telephone number, and physical office location.
-
Company & Role Details: Enterprise name, industry sector, job title, and decision-maker status.
-
Project Specifications: Technical scopes, functional requirements, design assets, and repository links.
-
Billing & Payment Metadata: Invoicing addresses, tax identification numbers, and verified transaction receipts (processed via secure PCI-DSS payment gateways).
1.2 Automated Technical & Telemetry Information
When you browse our digital assets, our secure servers automatically register diagnostic metadata:
-
Network & Hardware Identifiers: IP address, geolocation (country and city level), browser engine, and operating system.
-
Usage Metrics: Navigation flow, time on page, referring URLs, and interface interaction events.
1.3 Automated Chatbot & Messaging Data
If you connect with Silicon Softwares via our official WhatsApp chatbot or web support chat:
-
Conversation Logs: Timestamps, message content, consultation questions, and requested services.
-
Verified Phone Number: User WhatsApp mobile number used exclusively for service follow-ups and quotation updates.
We process your data strictly under lawful bases, including contractual necessity, legitimate commercial interest, and explicit consent:
-
Service Delivery & Development: Drafting software architectures, deploying staging environments, and conducting code audits.
-
Client Support & Inquiries: Promptly responding to technical queries, scheduling sprint planning, and sending milestone reports.
-
Accounting & Legal Operations: Invoicing, managing NDAs (Non-Disclosure Agreements), and complying with statutory tax obligations.
-
Security & Abuse Prevention: Mitigating DDoS attempts, verifying client authorizations, and auditing infrastructure integrity.
We do not sell, rent, or monetize your personal data under any circumstances. We only disclose necessary information to trusted third parties in the following strictly regulated scopes:
-
Infrastructure Service Providers: Secure tier-1 cloud providers (e.g., AWS, Google Cloud, DigitalOcean) and authorized repository hosts under enterprise confidentiality agreements.
-
Statutory Authorities: When legally mandated through verified court orders, search warrants, or applicable law enforcement procedures.
-
Corporate Restructuring: During a potential merger or asset acquisition, subject to the acquiring entity upholding this exact Privacy Policy.
Strict Vendor Vetting: All external vendors and sub-processors must maintain SOC 2 or ISO/IEC 27001 compliance standards before handling client workloads.
Silicon Softwares employs multi-layered defense-in-depth security architecture to ensure confidentiality, integrity, and availability of all data assets:
-
End-to-End Encryption: TLS 1.3 encryption for all data in transit across public networks and AES-256 bit encryption for persistent data at rest.
-
Granular Role-Based Access: Access to client repositories and personal information is strictly restricted to assigned engineers via Multi-Factor Authentication (MFA).
-
Automated Vulnerability Monitoring: Regular penetration tests, dependency vulnerability scanning, and isolated continuous integration sandboxes.
Regardless of your geographic location, we provide comprehensive rights over your personal data:
Request an itemized copy of all personal records we maintain about you.
Update or correct any inaccurate, outdated, or incomplete personal data.
Request permanent deletion of your records ("Right to be Forgotten").
Obtain your data in a structured, machine-readable JSON or CSV format.
To exercise any of these rights, please email us directly at info@siliconsoftwares.com with the subject line "Data Subject Request".
We use lightweight, privacy-focused cookies to preserve interface preferences (such as light or dark theme), facilitate smooth navigation, and evaluate anonymous performance metrics. You can manage or block cookies at any time via your browser settings.
For in-depth explanations and opt-out options, please consult our dedicated Cookie Policy.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, complete contractual obligations, and satisfy legal accounting requirements.
| Data Category |
Retention Duration |
Statutory Basis / Purpose |
| Client Project Files & Code |
Project lifecycle + 3 years |
Warranty, maintenance, and ongoing SLA support |
| Financial & Invoicing Records |
7 years |
Statutory accounting and tax compliance |
| General Inquiries & Form Submissions |
12 months |
Business communications and pipeline follow-ups |
| Server Diagnostics & Security Logs |
90 days |
Threat mitigation and traffic auditing |
Silicon Softwares delivers engineering services globally. Your information may be transmitted to and stored on cloud servers situated outside your province or country of residence. Where transfers occur across borders, we implement approved contractual safeguards (such as Standard Contractual Clauses - SCCs) to guarantee equivalent legal protections.
We periodically review and update this Privacy Policy to reflect advancements in technology, our growing service portfolio, and changes in international privacy legislation. When material revisions are adopted, we will prominently display an update notice on our website header and revise the "Last Updated" timestamp at the top of this document.